Dear Creative Design,
I just wanted to send you a note to tell you how happy we were with your team of experts during our kitchen remodel. They were always professional, respectful, pleasant and they cleaned the job site daily.
Both my husband (attorney) and I (paralegal) have seen many cases involving construction contractors, so we are extremely jaded and we were very cautious and guarded when beginning this project. I expected extreme stress making phone calls, chasing contractors to come back, disaster, etc.
Instead, our experience with Creative Design was stress free. (How often do you hear that about a kitchen remodel?) The contractors showed up daily until the job was done! Every issue was addressed pleasantly, no matter how minor. (I am a type A personality). I would leave for work every morning without any worries about who would be in our home or what I would find when I returned home in the evening.
We dealt with James Borenius the most, who is absolutely wonderful and an invaluable asset to your team. I e-mailed my lists to him and called him with all my questions/concerns/issues and he immediately took care of the issues (always with a smile) making the necessary calls, etc. For example, on a Saturday morning I e-mailed James about a question on the painting of our kitchen doors. He promptly responded and I called the painter. When I e-mailed James again (about 5 minutes later) to tell him I had spoken with our painter, he told me that he had just spoken with our painter too. Now that is customer service. He was always on top of everything! During our numerous meetings, he was never afraid to roll up his sleeves and check something in the soffits, under the sink, in the cabinets, etc.
Without James guiding us with all of our choices, we would not have today the beautiful kitchen we envisioned. He was amazing throughout the whole remodel. He always guided us but never pushed us into anything he knew we would not be happy with in our home. We now consider James a friend and feel confident that we can rely on him for any guidance we may need in future home projects.
We are so pleased with Creative Design, my husband has already highly recommended James and Creative Design to a colleague from Bergen County who is looking to remodel his home.
Sincerely and with much gratitude,
Mary Ann and Charles L.